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Terms of Service

1. Acceptance of Terms

Welcome to Modelmetry! These Terms of Service ("Terms") govern your access and use of the Modelmetry platform, including the website, API, and any associated services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access or use the Service.

2. Description of Service

Modelmetry is an observability and security platform designed to help applications utilizing Large Language Models (LLMs) maintain the safety, quality, and security of their LLM-powered features. The Service provides various functionalities, including:

  • Evaluators: Pre-built and custom evaluators to analyze user inputs and LLM outputs for various aspects like sensitive topics, profanity, and factual accuracy.
  • Guardrails: Tools to prevent security vulnerabilities like jailbreaks and prompt injection in your LLMs.
  • Analytics and Management: A backend interface to view analytics, manage settings, and configure your guardrails.

3. No Warranties or Guarantees

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. Modelmetry does not warrant that the Service will:

  • Meet your specific requirements
  • Be uninterrupted, timely, secure, or error-free
  • Produce any specific results

4. Limitation of Liability

Modelmetry shall not be liable for any damages arising out of or related to your use of the Service, including but not limited to:

  • Direct, indirect, incidental, consequential, or punitive damages
  • Loss of data, profits, or business revenue
  • System downtime or service interruptions
  • Errors or bugs in the Service code

5. Third-Party Services

The Service may integrate with or link to third-party services. You acknowledge that Modelmetry is not responsible for the availability, accuracy, or content of any third-party services. Your use of third-party services is governed by their respective terms and conditions.

6. Intellectual Property

Modelmetry and its licensors retain all intellectual property rights in the Service. You are granted a non-exclusive, non-transferable license to use the Service in accordance with these Terms.

7. Prohibited Uses

You may not use the Service for any illegal or unauthorized purpose. This includes, but is not limited to:

  • Violating any applicable laws or regulations
  • Infringing on the intellectual property rights of others
  • Transmitting any malicious code or viruses
  • Interfering with the servers or networks of Modelmetry

8. Termination

Modelmetry may terminate your access to the Service for any reason, at any time, without notice.

9. No Refunds

All fees paid for the Service are non-refundable.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

11. Entire Agreement

These Terms constitute the entire agreement between you and Modelmetry regarding your use of the Service.

12. Changes to Terms

Modelmetry reserves the right to update these Terms at any time. We will notify you of any material changes to the Terms by posting the revised Terms on our website.

If you have any questions about these Terms, please contact us at https://modelmetry.com/contact.